Privacy Policy
Kayleen Sheppard Photography is committed to protecting your privacy and handling personal information in an open and transparent manner, in accordance with the Australian Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
This Privacy Policy explains how we collect, use, store, and disclose your personal information.
1. What Information We Collect
We may collect personal information including, but not limited to:
Your name
Email address
Phone number
Billing and payment information
Session details (such as location, dates, and preferences)
Images and photographs created during your session
Website usage data (via cookies or analytics tools)
We only collect personal information that is reasonably necessary for our business activities.
2. How We Collect Information
Personal information may be collected when you:
Enquire via our website or email
Book or participate in a photography session
Purchase products or digital files
Subscribe to newsletters or updates
Interact with us via social media
Use or browse our website
3. How We Use Your Information
We use personal information to:
Provide photography services
Communicate with you about bookings, orders, and enquiries
Deliver digital galleries and products
Process payments and invoices
Improve our services and website experience
Comply with legal and regulatory obligations
We will not use your personal information for purposes unrelated to our services without your consent.
4. Disclosure of Personal Information
We may disclose personal information to third parties only where necessary, including:
Payment processors
Online gallery hosting services
Printing labs or album suppliers
Website hosting or IT service providers
We do not sell, rent, or trade personal information to third parties.
Some third-party service providers may store data overseas. Where this occurs, we take reasonable steps to ensure your information is handled securely and in accordance with Australian privacy laws.
5. Photographs & Images
Photographs created by Kayleen Sheppard Photography may include identifiable individuals or animals.
Use of images is governed by your signed contract, usage licence, and any model or property release agreements. Images will not be used for marketing or promotional purposes without consent, unless otherwise agreed in writing.
6. Data Security & Storage
We take reasonable steps to protect personal information from misuse, loss, unauthorised access, modification, or disclosure.
Personal information may be stored electronically and/or in physical form and is only accessible to authorised persons.
7. Cookies & Website Analytics
Our website may use cookies and analytics tools to:
Monitor website traffic
Improve website functionality
Understand visitor behaviour
Cookies do not identify you personally. You may disable cookies through your browser settings if you prefer.
8. Accessing or Correcting Your Information
You may request access to, or correction of, your personal information by contacting us using the details below.
We will respond to all requests within a reasonable timeframe, subject to any legal obligations.
9. Complaints
If you believe your privacy has been breached, please contact us directly so we can attempt to resolve the issue.
If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC).
10. Changes to This Policy
This Privacy Policy may be updated from time to time. The most current version will always be available on our website.
11. Contact Us
For any questions about this Privacy Policy or how your information is handled, please contact Kayleen Sheppard Photography.